Frequently Asked Questions (FAQ)

How do I set up a RocketPlay account?

Opening a RocketPlay Casino account is quick and easy. Click on the “Sign Up” section in the top corner and provide the requested information. You will then receive an email with a confirmation link that you need to click on.

What should I do if I forgot my password?

The fastest way to recover your password is to click on “Forgot your password?” You will then receive an email with a link to create a new password. You can also contact our friendly support team either through Live Chat or by emailing us at [email protected]. 

Are the games fair?

A large number of the games we offer are provably fair, which means that all game results are not faked and can be verified by the players themselves. All games have received RNG certifications and we have a gaming license from Curacao.

I still have a question and I can’t find the answer on this site.

You can contact our support at [email protected] and we’ll get back to you quickly.

ACCOUNT

How do I set up a RocketPlay account?

Opening a RocketPlay Casino account is easy. Select the “Sign Up” section in the top corner and fill in all the required information.

I haven’t received my account activation email. What should I do?

Don’t worry, check your email information, and the spam section of your email. If you can’t find the email, contact support using whatever method is most convenient for you.

What should I do if I forgot my password?

Don’t worry, click on “Forgot your password? Enter the information the system asks for. If you failed on your own, you can contact support.

What if I forgot the email I used to log in?

Please contact our support team with your game account information. We will solve this problem as soon as possible.

Can I change my registered email address?

You can ask this question from our support team, or you can email us at [email protected]. We will help you change your registered email address.

Can I register multiple accounts?

No, you cannot. This is not allowed by the terms of use. You can only register one account per household, IP address. If you have two accounts from the same IP address, your account can be blocked.

I am under the age of 18. Can I play at RocketPlay Casino?

No, only players over 18 years old may play in our casino. Each player goes through a process of authorization and identity verification.

How do I switch from one currency to another?

After registration, go to your ACCOUNT and choose your currency from the menu in the “Wallet” field.

DEPOSITS

Which currencies does RocketPlay accept?

You can make deposits and withdrawals in the following currencies: AUD, BCH, BTC, CAD, DOG, ETH, EUR, JPY, KZT, LTC, NOK, NZD, PLN, USD, and USDT. You can also choose between cryptocurrencies, bitcoins

How do I add funds to my RocketPlay account?

With RocketPlay you can fund your account via Visa, Mastercard, Maestro, EcoPayz, or Bitcoin(BTC).

How to make a deposit?

  1. Click “Deposit” on the top menu.
  2. Select the deposit method and follow the instructions.
  3. Wait for the confirmation and deposit the account. When making a deposit, please check that the details (deposit method, card number, currency, etc.) are correct.

How can I save or delete a payment method?

Click Deposit, and select the payment method you want to save or delete. In the third step, where you have to enter the deposit amount, there is a “Delete Saved Method” or “Save Method” button. 

How to deposit bitcoins?

To deposit Bitcoins in RocketPlay, you will need to select “Deposit”, select the “Bitcoins” method, and open your mobile Bitcoin wallet.

How soon will the deposit be credited to my RocketPlay account?

It is usually instantaneous. However, it is worth taking into account the workload of the bank.

Do I get charged any commission for depositing or withdrawing money?

It all depends on the currency and method you choose. Some of them are free, but others charge a small fee. 

What is the minimum amount I can deposit and withdraw?

The minimum deposit amount is $20, €20, AUD 30. The minimum withdrawal amount is 25 euros.

My deposit didn’t go through. What happened?

It is worth paying attention to some points, because of which, you might not pass the deposit.

  1. In this case, you need to double-check all the information:
  2. Bank card data, correct data entry;
  3. The time of the transaction;
  4. Is the bank working with the casino;
  5. Incorrect confirmation code;
  6. Insufficient amount on the wallet.

If you have everything correct, but the payment did not go through, please contact support.

My deposit was successful, but the funds have not been credited to my account. What should I do?

Check if the transaction was completed and then contact us via live chat or send an email to [email protected].

WITHDRAWALS

How can I withdraw money from RocketPlay?

To withdraw your money the following criteria must be met:

Your account must be verified.

You must bet 3x of your last deposit. 

Which withdrawal methods can I use?

All possible methods of withdrawal can be found on your account in the Cashbox tab of your gaming account. You only need to enter the amount and the necessary data. 

I made a deposit, but the bitcoins were not credited to my account. What should I do?

The first thing you can do is to check if your transaction was completed. You can contact our friendly support team either via Live Chat or by emailing us at [email protected].

It seems that I cannot withdraw

  1. Your account needs to have been verified. 
  2. You must wager 3x on your last deposit. 
  3. Double-check the information you provided when placing a withdrawal request. 
  4. The withdrawal amount meets our min/max withdrawal limits. 
  5. You have an active bonus that must be wagered before withdrawal.

I have made a withdrawal request. When will I get my money?

There are two kinds of approvals you need to get to withdraw your money: 

  1. Approval from the RocketPlay payment team. 
  2. Approval by the payment bank. Timing: From our side, the process takes up to 24 hours. Electronic purses: Up to 24 hours. Bank cards and bank transfers: up to 3-7 business days.

What can I do if my withdrawal request is rejected?

Check your email address, you will see an email from our team, follow the instructions in the letter.

BONUSES

What is a bonus?

Bonuses are extra money added to your balance. 

What’s a Welcome package?

The Welcome package is a sign-up kit consisting of a deposit bonus and free spins.

How can I get the Welcome package?

  • First deposit bonus terms & conditions: Make a deposit of 20 EUR and grab your bonus. This bonus offer is available to use only once and for the first deposit only. 
  • Bonus terms:
  • Make the first deposit of 20 EUR and grab your 100% bonus.
  • 100 free spins on the first deposit are added in a set of 20 per day for 5 days
  • Max bonus: 500 EUR
  • Max bonus bet: 5 EUR

What bonuses does RocketPlay have?

  • Friday reload bonus can be earned when depositing on Friday.
  • Friday reload bonus is credited every Friday from 00:00 to 23:59 UTC.
  • Sunday bonus can be earned when depositing on Sunday. Every bonus has a max wi
  • For high-rollers, who are into high stakes and bets, there’s a 50% bonus available on a deposit from 200 EUR to BONUS TERMS. 
  • Special bonuses for VIP levels are bonuses that are awarded for reaching certain levels in the VIP program.

What are free spins?

Free spins in particular slots allow you to play a specified number of rounds for free but with the same chance of winning as when you play with your own money. 

What’s wagering?

Wagering is the total amount of bets (either winning or losing) a player needs to place before being transferred to the real balance. After the wagering player can withdraw winnings or continue playing.

How can I use a promo code for free spins?

We have 2 types of free spins: free spins on a deposit and no-deposit free spins. Free spins in particular slots allow you to play a specified number of rounds for free but with the same chance of winning as when you play with your own money. Free spins on deposit are the same free rounds but given for replenishment. Click on the link worded as Terms and Conditions, or go to the Gifts section to read up on all rules.

How to activate free spins on a deposit?

  1. Copy or remember the promo code
  2. Click the deposit button.
  3. Make sure you enable receiving bonuses by switching.
  4. Enter a promo code in the “Enter promo code” window and click Add.
  5. Once the promo code has been added, click Next. The bonus will automatically be added to the Cashbox. If you’ve done everything correctly, a gift card will appear in Cashbox. If something went wrong, you would see an error notification.
  6. Then make a deposit and get your free spins in the Gifts section

How to activate no-deposit-free spins?

  1. Copy or remember the promo code
  2. Go to the Profile
  3. Then go to the Gifts Section and click on the banner “Have a no deposit promo code?”
  4. Enter the promo code in the opened window and click Add.
  5. What’s the max win in terms of free spins?
  6. The maximum win is the maximum amount of money that a player can transfer to a real account after successfully wagering the money received from free spins.

What’s the max bet?

Max bet is a limit set by an online casino that controls how much you can bet on a particular game.

What’s cashback?

Cashback is awarded weekly on Thursdays, depending on your activity for the week. Silver-level players and above are eligible for cashback. You can check your cashback in Profile – My Level.

How to calculate cashback?

Weekly cashback is calculated based on gaming activity in slots over the past week. Only real bets are taken into account for cashback calculation.

How to enable or disable the possibility of receiving bonuses?

  1. Go to the Profile.
  2. Then to the Gifts section.
  3. Turn on/turn off the toggler under the New bonuses title.
  4. Confirm the choice in the opened window.

Is it true that I can wager my bonus only in specific slots and with max bet limits?

Correct. When wagering the bonus, there are special rules regarding maximum bets and available games. Some games (including all jackpot games) are unavailable for bonus wagering. The jackpot category is closed if a player has active bonuses. But some slots open to playing with bonuses but don’t provide wagering. When you open such a slot (unavailable for bonus wagering), you will see a notification “Bonus wagering is not available.

THE CASINO

Can I play casino games without spending any money?

Sure! RocketPlay Casino offers its customers an opportunity to play in Fun mode. 

Games are slow. What should I do?

In case any technical problems occur while playing, some of your game rounds may stay unfinished. If you have any questions, please open THE SUPPORT CHAT, type your problem and we’ll sort it out. We work every day of the week 24/7.

What happens if the game I’m playing freezes in the middle of a round?

In case any technical problems occur while playing, some of your game rounds may stay unfinished. If you have any questions, please open THE SUPPORT CHAT, type your problem and we’ll sort it out. We work every day of the week 24/7.

I cannot launch the game. What should I do?

You might have lost contact with the server. Log out, log back in, and then try again. 

How do I log out?

To log out, please click on the Log Out button in your PROFILE.

You must have Java and the latest version of Flash installed on your computer if you want to play at RocketPlay Casino. You can download Java HERE and Flash HERE for free.

If it still does not work, there is a chance you may have lost your Internet connection. In such cases, we recommend clearing cache/cookies, restarting your browser and/or PC, and trying again.

How can I unsubscribe from RocketPlay newsletters?

You can easily do this by unchecking the appropriate boxes in your profile.

SECURITY

Is all my information secure at RocketPlay?

All players’ information (payment card numbers, name, date of birth, etc.) — are protected by 128-bit SSL encryption. 

Will I need to verify my account when I make a deposit or withdrawal?

Yes, you will be required to verify your account upon request. Once you received a request, you will have two weeks to complete the verification.

Which documents are required to verify my account?

To verify your account you need to upload the required documents:

  • Passport, ID card, or driving license;
  • Photo of the front side of your card;
  • Proof of your home address.

How do I submit my documents?

Please, upload all the necessary documents right into your profile. Once you have signed in, go to the DOCUMENTS page to upload. If you are having difficulties when uploading documents to your Profile, you can SEND them in the live chat or to our email – [email protected]

Can my documents be rejected?

Yes. In case your documents do not comply with the law of Curacao, we will have to request to upload alternative documents or copies.

Where can I see the status of my documents?

You can check the status of your documents on the same page where you upload them, i.e. in your Profile.

RESPONSIBLE GAMING

Can I close my account for a specified amount of time?

Yes, you can. We provide you with the possibility to reopen your account after a certain period. Go to PROFILE, and press the LIMITS tab. 

Can I permanently close my RocketPlay account?

Yes, you can close your account for good. Please note that you will be unable to reopen it or create a new account at RocketPlay Casino.

EMAIL & PROMO

Why do I need to verify my email?

 In that case, you will not be able to access many features, including making financial transactions such as withdrawals, as well as receiving bonuses and other benefits for registered users.

How can I confirm my email address?

To confirm your email address on RocketPlay, please follow the steps below:

  • After registering, you will automatically receive an email to the email address you provided when you registered;
  • Open the email and click the button “Confirm now;
  • You will be automatically redirected to the website, and you will see a confirmation message that your email address has been confirmed.

I did not receive an email to confirm my email address. What should I do?

f you haven’t received your email address confirmation email, check your spam or promotions folder in your inbox. 

If the emails don’t reach you, contact customer service for additional assistance via [email protected].

I accidentally entered the wrong email address when registering. How can I correct it?

In that case, you need to contact support to correct the error.

How long does it take to verify my email address?

The verification process for an email address usually takes a few minutes.

Can I change my email address after verifying it?

If you want to change your email address after verifying it, you must contact our support.

How can I accept (or refuse) to receive promotional offers from Rocketplay Casino?

  1. Login to your account;
  2. Go to “Personal” and find the “Settings” section;
  3. In Settings, find the option “Send promos by email” and “Send promos by SMS”;
  4. Enable this option to agree to receive promos;
  5. If you do not want to receive promos, you can deactivate this option by moving the toggler.

Why do I need to sign up for promos?

Signing up for promotional offers may be useful for players looking for additional opportunities to receive bonuses, free spins, and other benefits. Newsletters contain information about new games, promotions, and offers that may only be available to subscribers.